Frequently Asked Questions

Payment

We accept payments by credit card (Visa, Mastercard, American Express)

Yes, we use advanced security protocols to ensure the
confidentiality and security of your payment information.

Yes, you can use vouchers or promotional codes during the checkout process. Simply enter the corresponding code in the section provided for this purpose when finalizing your order.

Delivery

Delivery times vary depending on the delivery option chosen when ordering.

Delivery time is generally between 10 and 15 working days.

We offer home delivery or delivery to a relay point.

Shipping costs and delivery times vary depending on the option chosen. You can select the option that suits you best when finalizing your order.

If you are not available for delivery, the carrier will usually leave a calling card with instructions for
collect your package or organize a new delivery.

Others

To place an order on our site, simply select the products you wish to purchase and add them to your cart.

Once you have made your selection, click "Order" and follow the steps to finalize your purchase.

If you wish to cancel or change your order, please contact us as soon as possible. If your order has already been shipped, it may be difficult to change or cancel it.

In this case, you may have to wait to receive your order and return it in accordance with our returns policy.

To use a discount code, simply enter it in the box provided during checkout.

The promotion will be applied directly to the price of the product.